Responsible Gaming
Gaming Should Be Entertainment
Online pokies and casino games should be enjoyed as entertainment only. They are games of chance where the odds always favour the house. Never gamble with money you cannot afford to lose, and never view gambling as a way to earn money or solve financial problems.
Set a budget you can comfortably lose, treat it as the cost of entertainment, and stick to it.
Age Verification
You must be 18 years of age or older to gamble in New Zealand. Online gaming is strictly for adults only. If you are under 18, do not access or use gambling services.
Parents and guardians: please be aware of the gaming habits of young people in your care and discuss the risks of gambling.
Warning Signs of Problem Gambling
Problem gambling can develop quickly. If you recognise any of the following signs in yourself or someone you know, seek help immediately:
- Chasing losses by gambling more to recover money lost
- Gambling with increasing amounts of money to achieve the same excitement
- Hiding gambling activity or lying about the amount of time and money spent
- Neglecting family, friends, work, or study due to gambling
- Experiencing mood swings or irritability when unable to gamble
- Using gambling to escape problems, stress, or negative feelings
- Borrowing money or accumulating debt to fund gambling
- Unable to stop or reduce gambling despite wanting to
- Gambling affecting your mental or physical health
Self-Help Tools & Controls
Most reputable online gaming platforms offer built-in tools to help you gamble responsibly:
- Deposit Limits: Set a maximum amount you can deposit within a day, week, or month
- Loss Limits: Set a maximum amount you are willing to lose
- Reality Checks: Enable reminders during gaming sessions to track time and spending
- Time Limits: Set session duration limits to control how long you play
- Self-Exclusion: Temporarily or permanently exclude yourself from gaming platforms
- Account Pause: Pause your account for a cool-off period
Use these tools to maintain control and set healthy boundaries.
Support & Help Services
If you or someone you know needs help with problem gambling, support is available:
New Zealand
- Problem Gambling Foundation (PGF) – Free and confidential support: www.pgf.nz or call 0800 664 262
- Gambling Helpline NZ – 24/7 support: 0800 8 CARDS (0800 822 7377)
International Support
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- United Kingdom: GamCare – www.gamcare.org.uk
- United Kingdom: GamStop (National Self-Exclusion Scheme) – www.gamstop.co.uk
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org or call 1-800-522-4700
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
All services are confidential and free to use.
Need Help?
If gambling is causing you harm, please reach out today. There is no shame in seeking help, and support is always available. Contact the Problem Gambling Foundation or Gambling Helpline NZ – they are here to help you regain control.
Your wellbeing matters. Play responsibly, or don't play at all.